Welcome to COSPACE CANARIAS! We developed an online platform which allows you (HOST & GUEST) to use the services within the platform. From the HOST point of view, it allows you to add your spaces, manage your reservations through the dashboard and from the GUEST point of view, it allows you to book through the different spaces, to communicate with the HOST and to manage your reservations via the web platform. The following are our home rules and enjoy the service!!
1.1 Welcome to the COSPACE web platform (www.cospacecanarias.com). We will refer to our web platform and other services as our “Services”, and COSPACE CANARIAS will be addressed individually or collectively as “COSPACE”, “We”, “Us”, or “Our”. Read the following Terms of Service carefully before using the platform COSPACE CANARIAS or any of our services. By accepting these terms of service, you are entering into an agreement between COSPACE CANARIAS SL, having its administrative seat at JOSE RODRIGUEZ MOURE, 17 2 - 38008 Santa Cruz de Tenerife and with provisional company number (B16679383) and yourself. Please note that the use of this platform is restricted to legal entities and professionals and is specifically not intended for consumers unless they are acting in a capacity of host/guest as defined below.
If you are an individual (“Host”) or you are a (“Guest”), or (“Organization” or “Business company”) accessing or using our web platform then you agreeing to this agreement on behalf of yourself and you are warrant that you have the legal authority to bind yourself to this Agreement. References to “you” and “your” in this agreement will refer to both the individual using the web platform cospace and host, guest and organization/company.
1.2 Our “Services” include (a) the Platform, (b) the Services provided by the Platform, (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, application services. Any new features added to or augmenting the Services are also subject to these Terms of Service. Content that is posted or provided to us by Users using our Services will be “Your Content”. Your Content includes your usernames, profile pictures, listing photos, listing description, reviews, comments, videos, messages between the (“Host”, “Guest”, “Companies”) and us.
1.3 Our services include (without limitation) an online web platform service that provides a site and opportunity for the:
“Host”: to register,modify,delete,edit one or multiple spaces of coliving, coworking and co-experience in the web platform and to manage and monitor the reservations of the guests via the dashboard provided from (“COSPACE”) and also to be a “Guest” of the service as well. The service provided from us includes also to switch from the guest status to host status via the platform.
“Guest” can access to the service via our platform and navigate and browser the different spaces added by the hosts, guests can access also the details of the spaces added and check the different offers and the details of the space and can make the reservation and manage it via their personal dashboard provided form us as a service of cospace.
The actual contract related there to (“a booking”) is concluded directly between the guest and the host. We are not a party to that contract and as such not liable in any way for any breach related to said contract or any other ancillary contract between guest and host. We do not pre-screen users and any of your content . We cannot ensure that Users will actually complete a booking.
1.4 We reserve the right to change, modify, suspend or discontinue all or any part of this platform or services at any time. We may release certain services or their features while they are still considered to be a beta version (first version of our web platform, which may not work correctly or in the same way as how the final version may work, and cannot be held liable in such instances. We may also impose limit on certain features or restrict your access to parts of, or the entire platform or service at our sole discretion without notice or liability.
1.5 We reserve the right to refuse to provide you access to the platform or service or to allow you to open an account without any requirement on our part to state reasons.
2.2 Users in possession of another user’s personal data obtained through the use of the services hereby agree that, they will (a) comply with all applicable personal data protection laws, (b) allow User (owner of its personal data) the right to remove its collected data from user (receive of personal data) from our database upon first request.
3.1 You will need to create an account with Us to use our Services or COSPACE may create one for you (including appropriate content) if you grant us permission to do so by email or any other text digital version that we can proof this interaction, which establishes your consent to the extent required by applicable law. Here are a few rules about accounts with us (“COSPACE CANARIAS”):
4.1 We grant you limited and revocable rights to access and use of our platform and of our services, subject to our terms of service. All proprietary content, trademarks, service marks, brand names, logos, algorithms, architectures and other intellectual property displayed on the platform are the property of COSPACE CANARIAS and where applicable, third party proprietors identified as such. All trade names, trademarks, service marks and logos on the platform not owned by us are the property of their respective owners. Nothing contained on the website should be construed as granting any right to use any trade names, trademarks, service marks or logos without the express prior written consent of the owner.
4.2 You agree not to copy, distribute, republish, mirror, frame or create derivative works without Our prior written consent.
5.1 Content that you post using our Services is your content. This includes usernames, profile pictures, space photos, listing descriptions, reviews, comments, video, etc.
6.1 We grant you a limited, non-exclusive, non-transferable and revocable license to use our Services. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal and international laws that may apply to you.
6.2 You are responsible for paying all fees that you owe us, You are also solely responsible for collection and/or paying any applicable taxes for any purchases or sales you make through our Services.
6.3 Violations of this policy may result in a range of actions on Our part at Our sole discretion, including any or all of the following: listing deletion, account suspension or deletion or legal action.
6.4 If you believe a User on Our Platform is violating these Terms, please contact Us.
7.1 Currently we only support Credit Card payments. These payments are processed through third-party payment channels, their terms and applicable fees may vary depending on the jurisdiction you are in.
7.2 All transactions concluded through the intermediary of our Platform are legally binding. The Host is obligated to complete the Booking with the Guest in a prompt manner unless an exceptional circumstance arises in which case the Host and the Guest may agree to annul the transaction. This will not have any impact on any Commissions which are due to Us pursuant to these Terms.
All the remboursement fees (host and guests) will be charged by the payment system fees (PAYCOMET), our third-party payment channel.
8.1 Cancellation of the reservation by the guest
8.1.1 If the cancellation is less than 24h with respect to the reservation, the guest will receive a cospace voucher spendable for Cospace services. If the time of the cancellation is between 24h and 72h then the guest will receive a partial remboursement of 50% with respect to the original offer at the moment of the reservation. If the cancellation is before 72h then the guest will receive a total remboursement of his/her reservation. If the guest doesn’t show up the day of the reservation, the guest will not receive the remboursement and the Cospace voucher and the cancellation will be automatic after 00h of the next day. If the guest communicates to us (by the different channels provided for the technical support) this delay, then the days before his arrival will be removed automatically from the reservation, but the guest could anyway continue his reservation from his arrival date and there is no remboursement to the guest for the day missed.
8.2 Cancellation of the reservation by the guest
8.2.1 If the guest cancels the reservation before 24h, the host will receive 80% of the entire price offer. If the cancellation is between 72h and 24h, the host will receive 40% of the entire price offer. If the cancellation is above 72h, the host will receive 100% of the entire price offer. The host cannot cancel a reservation manually. In order to cancel a reservation, you should fill a form indicating the motivation of the cancellation and Cospace will review this form and can give the host a visibility penalty regarding the space depending on the motivation given in the cancellation form. The maximum penalty is 3 month of no visibility on the platform.
9.1 Hosts will properly manage and ensure that relevant information such as the price and the location, the description and capacity of premises offered for Booking and will not post inaccurate, out of date or misleading information. The Hosts are solely responsible for updating any relevant information such as description and capacity of premises, location and pricing.
9.2 Pricing is determined by the Host at its own discretion, but We expect transparency about pricing for Our users. Therefore, the Host is not allowed to increase the pricing in relation to the Host’s commission fee set by the Platform. If our Users or We find out the Host is quoting lower prices on their own website or any other way, the Host will refund the User the difference. We will limit access to its account to investigate if this was intentional or not. Pricing should include any taxes applicable at the time of Booking. Hosts shall not charge a Guest such amounts additionally and separately or add additional hidden charges.
9.3 Hosts will issue additional receipts, credit card slips or tax invoices to a Guest on request as per the applicable regulation.
10.1 If you find yourself in a dispute with another User of our Services or a third party, We encourage you to contact the other party and try to resolve the dispute amicably.
10.2 Should you be unable to resolve the dispute between you and another user, We may step in to help resolve the dispute. If you would like Us to get involved, please contact Us. We will help in good faith based on our policies. However, We will not make judgments regarding legal issues or claims nor do We guarantee in any way that Our involvement will lead to a satisfactory outcome. We may at any time, at our sole discretion, end Our involvement in an ongoing dispute without any requirement on Our part to motivate such a decision but which will most likely be related to the fact that we do not have sufficient evidence to settle the matter.
10.3 Whether you are a Guest or a Host, you must cooperate in good faith with Us throughout the dispute resolution process. We ask that you provide all information relating to the dispute that we request. Such requests will be directed to your designated email address. If we are unable to get a response from you, We may close the investigation.
10.4 Disputes as a Guest
10.5 Disputes as a Host
11.1 If you are displeased with our Services, please let Us know and hopefully We can resolve your issue. If we are unable to resolve the issue, these rules will govern any legal dispute involving our Services:
If you need to contact Us, please click on “contact us” for Our contact details. We value hearing from Our users and are always interested in learning about ways We can improve our Services. By providing your feedback you agree that you are giving up any rights you have in your feedback so that We may use and allow others to use it without any restriction and without any payment to you.